Order Info

At jewelbox we try to make your online shopping experience as easy and user friendly as possible. We provide two options when placing your order. If you are a new customer you can simply add the items you are interested in to your cart and proceed to check out. As a returning customer you can either sign-on and retrieve order history, customer info will be automatically filled or proceed without signing in and continue placing your order as you normally would.

Online Orders:

New Customers:
Browse through our website and click on the item you are interested in. You will be sent to the product detail page. Enter a quantity and a select a color if necessary. Place the item in your shopping cart by selecting "Add to Cart". You can either continue shopping or proceed to check out. At any point you may review your item(s) in your cart. If you are finished selecting your item(s) proceed to check out by selecting "Check Out". You will now be prompted to fill out billing and shipping information. You also have the option to register a user I.D. and password for tracking current orders and accessing order history for future orders. You may now submit your order. Once your order is submitted an automatic email will be sent to you containing details of your order.

Returning Customers:
You may log-in if a user I.D. and password have been set up. By signing in you avoid filling out billing and shipping info. Our system will automatically retrieve your info. You may now continue with the your normal online order.

Phone Orders:

If you are uncomfortable placing your order on-line please feel free to call and place your order over the phone. However on-line orders have priority to phone orders. Please have all information ready including item number, color quantity before calling. To place an order over the phone please call 818-767-7605.

Fax Orders:

Please fax your order to 818-767-7615. Please fill out all billing and shipping information. Provide all item number, colors, quantity and descriptions. You may download our fax order form below.

Download Fax Order Form

Minimum Order:

Jewelbox display and Supply Co. has a minimum order of only $25.00. Minimum order applies to online and phone orders.

Terms of Sale

All orders are pre-paid. We accept Paypal and all major credit cards. Visa, Mastercard, American Express, Discover and all debit cards with visa or master card logos. In the case of larger orders a wire transfer is also accepted.

RETURNS & CREDITS

If for any reason you wish to return an item that you have purchased within 30 days of the shipment date, please CALL us for return authorization. No returns are accepted without authorization. All items returned must be in original unused condition with original boxing to receive credit. A 10% restocking fee will be applied to all returns due to customer error.

Please follow these instructions for shipping.

1. Please re-use the original carton and packing material.

2. Please address the package to:

JewelBox Display & Supply Co.
9980 Glenoaks Blvd. Unit D
Sun Valley, CA 91352

3. Please include a packing slip indicating the item(s) and quantity being returned, and a brief explanation why you are returning the merchandise.

4. Place the packing slip inside the carton and seal the carton with appropriate packaging tape.
Packages must be returned via a carrier of your choice with Delivery Confirmation. Please be sure to retain the tracking number for all boxes in case the shipment must be traced. Collect shipments will be refused and returned to sender.

Following receipt of the merchandise at our warehouse, your return will be posted to your account and credit less the shipping, restocking fee and insurance charges will be issued to the credit card on which the original purchase was made

* There are NO returns accepted for Printed boxes/bags. Any printing fixes/adjustements will be made and resent to the customer.

Canceling Orders & Refusals

You may cancel your order at anytime prior to shipment. If for any reason an order is canceled after shipment you will be charged a 10% restocking fee and all responsibility for shipping will be charged to the customer. If an order is refused a 10% restocking fee will be charged to the customer and must accept all responsibility for shipping charges. If you need to cancel an order you MUST cancel prior to shipment. All orders must be canceled via telephone. You must request a cancelation number. No orders can canceled after shipment. Prior to shipment a customer service representative must be contacted and notified. No orders can be canceled by email or by message!